We are delighted to announce that MGY has recently been awarded the highest accolade, courtesy of the British Property Awards (BPA) 2018, by winning gold in recognition of outstanding performance when compared to our estate agent peers in North and Central Cardiff.
We regard the BPA as the premier award in the property industry because it is synonymous with independent research and industry knowledge. The BPA recognises efficient and professional service and is the brainchild of a collective of professional Estate Agents. Having worked in property themselves, the BPA founders know that most of the professional expertise is unseen by the customer and so often remains unacknowledged. They therefore created a method, beyond traditional sales and customer experience, against which to measure property agents.
By independently and covertly assessing the performance of estate agents against a set of 25 criteria, the BPA provides a true reflection of accurate service standards at a local level within the industry. The agents are tested over several months to gather reliable data, as well as to ensure continuity in terms of delivery; and the resulting awards are a stamp of approval enabling customers to trust in their agent’s performance both front of house and behind the scenes.
At MGY, we provide ongoing personal service and professional excellence to our Cardiff customers, across the full complement of property services, throughout our three offices located in Cardiff Bay, the Heath and Radyr. With a focus on continuous business improvement, we keep a keen eye on industry developments, property trends and technological advances to provide the best possible service, leading to customer loyalty and repeat business.
All of which is why we were so delighted when we received the news from the BPA, as Michelle Bishop, Director explains, “The call came out of the blue. When we were told we had already been measured and were shortlisted for the regional award, we were thrilled. Then, when we went on to achieve the ultimate accolade of Gold for Cardiff Central and Cardiff North, we were ecstatic. Not only is this a clear mark of excellence to instill confidence in our current and future customers but it is also a visible indicator of the professionalism and commitment of our staff, of whom we are very proud.”
Caption: MGY staff (L to R) Oliver Karamouzis, Stephanie Evans and James Thomas, celebrate being awarded Gold by the British Property Awards.