Dear Mike

I hope you are keeping well.

You may not be aware that myself & my family have been renting the above property as tenants the last 2 years through your rentals department.

The reason for my writing is to provide you with some positive feedback from the service that has been received.

Both Su and Nicola have provided nothing less than a most professional and exemplary service throughout our tenancy period, from the very moment of Su & Nicola finding our house to our moving out on the 20th July, they have always been extremely helpful and highly professional and nothing has ever been too much trouble for them. We can see they both work very hard.

Having personally worked in the estate agency industry for 30+ years, we feel that your rentals team are an asset to your company. Please be assured that I would certainly recommend your rentals team to anyone we know!

I would be most grateful to you if you would express our thanks to Su and Nicola for all their hard work.

Kind regards

Greg O'Neil

Dear Steph,

I just wanted to say a very big thank you for all your help and support during my recent house sale.  

I found it an extremely stressful and long drawn out process but you were always extremely efficient and very helpful which was very much appreciated.

I am still surrounded by packing boxes, etc. but feel very happy in my new home!

Please say thank you to Oliver too - he was always helpful in your absence

Thank you again

Best wishes


Cath & Lisa,

Thank you for all your help!!

Best Wishes

The P’s

Birchgrove staff,

Thank you for all your help selling our house.


Dear Lisa,

Thanks for all your hard work in helping us get our dream home! You’re a star!

L, S and H

To all at MGY,

Thanks so much for all your help and hard work. We love the new house.

Lots of love,

C, S, M & E

Lisa & Cath,

Thank you for your patience and understanding.

Diolch yn fawr.


To Lisa and Cath,

Thank you for all your help and support with the purchase of our perfect new home.

From two very happy people,

K and A


Hopefully you've been told that my house is sold.  'J' and I agreed a price yesterday.

I wanted to email you personally to say thank you so much for all the hard work you put in to selling my house.  It really is appreciated.

Let's keep our fingers crossed for a happy and easy completion.

best wishes



I just thought that I would write and give you some feedback in relation To Christine and James at Radyr branch.

We dealt with the Radyr branch of MGY during the sale of our property (Y) and also the purchase of (Z) , It has not been a smooth journey by any means and I would like to express how good your staff have been throughout.

The situation has certainly been challenging for Christine who on one particular Saturday following the collapse of our 1st purchasers was still on the phone trying to sort things out 8pm that night. Every house sale is stressful but the situation was made more bearable by the level of customer service from Christine and James. They were consistently proactive always returning calls, chasing things up and always fed back results. Not quite sure how Christine managed it but she secured a second sale within hours of the 1st sale falling though allowing us to go forward and purchase Z.

I do feel that they have gone above and beyond what has been expected of them as estate agents and as a result I would defiantly consider using mgy in the future. I’m not sure that you offer awards for your Staff but if you do i would willingly put Christine and James up for a Customer service award.  

The excellent customer service has been prevalent especially this week where I have had to use Thomas George to rent a property in the short term, They could certainly learn a lot from your staff, their levels of communication, professionalism and knowledge do not even match up.    

Many Thanks


Dear all,

I'd just like to say thanks to the team at MGY in Radyr for your help with the sale of my property in Creigiau in August 2013.

The team were very positive and gave good advice and listened to my concerns. Feedback was given on each viewing in a positive upbeat manner and advice on how long to leave the residence on the market at a particular price and advice on presenting the house was given.

I was very happy with the achieved sale, completion and organisation of events leading up to completion and would like to thank your team, Christine, James and Yvonne for their work on this.

I hope you all have a good 2014, Happy new year.

A Evans

Dear Mike,

Just wanted to tell you personally how pleased Irene and I were with the professionalism of Steph and Sian in the above two sales. Both sales proved to have some challenges in them, as the market is not easy (and some solicitors are weak), but your staff managed admirably. Steph's problem-solving was especially significant in breaking through last-minute problems. Both these young people are unfailingly cheerful to deal with, but very practical and confident. I'm sure you value them highly.

We thought they showed real skill and no little emotional intelligence. We would certainly recommend MGY Cardiff Bay unreservedly. We were delighted to clinch these sales, as doing so has enabled us to move nearer our grandchildren in Hertfordshire.

In a way, we came full circle with MGY and Lacuna, as you started us off. We enjoyed every day there. It was nice to finish off some ten years later with continued MGY excellence. So feel free to quote us in any marketing.

Best wishes


Dear Mrs Creen

I am delighted to hear that the sale has finally gone through. Many thanks for your help on this all the way through the sales process. You've been extremely helpful, and I've also appreciated all the dealings with your team. You deserve to get good sales for all the effort you put in, but I know it's extremely challenging in the current market. Without your tenacity and energy I doubt that my house would have been sold within 6 months, so I am most grateful to you all.

All good wishes

K McDowell

To Cath and the MGY Team,

with our deepest thanks for selling our home and your help to make the move go smoothly. We are very grateful to you

B & C Daniels

Dear Cath & Team at MGY Birchgrove,

A long, long overdue note to thank you for all the work that you put into the sale of my late mothers house & for holding our hands during what was not a 'smooth' path!

Thanks for your professionalism and support. Much appreciated.

A, M, A & P Phillips

Dear Mr Young,

I have recently purchased a flat, XX, Penstone Court, Century Wharf through your agency. I am very used to dealing with Estate Agents, having bought and sold numerous properties in the last 20 years. Prior to buying this flat, I also had dealings with all the other agents in Cardiff Bay. I am therefore in a good position to inform you, that thanks to Stephanie in your branch, your agency stood head and shoulders over any other I have ever dealt with. She proved outstanding in her efficiency, professionalism and interpersonal skills. It was a difficult purchase and I doubt whether I would have completed the transaction without her help and support.

I also want to mention Rebekah in Lettings who is such an excellent front person in your office. Her ready friendly smile and warm welcome whenever anyone visits the office is also a credit to your agency.

Thank you very much for the outstanding service I received from you and I will have no hesitation in recommending you to friends and acquaintances in future.

Yours sincerely,